Introduction to TQM
About Lesson

Six Sigma is a methodology that is used to improve the quality of processes and products by reducing variability and eliminating defects. Six Sigma uses a data-driven approach to identify and eliminate the root causes of defects and errors.

The Six Sigma methodology involves a five-step process known as DMAIC: Define, Measure, Analyze, Improve, and Control. In the Define phase, the problem is defined and the project goals are established. In the Measure phase, data is collected and analyzed to establish a baseline and quantify the extent of the problem.

In the Analyze phase, the data is analyzed to identify the root causes of the problem. In the Improve phase, solutions are developed and implemented to address the root causes. Finally, in the Control phase, the process is monitored to ensure that the improvements are sustained over time.

Six Sigma can be used in a wide range of industries and applications, including manufacturing, healthcare, and service industries. By using Six Sigma to improve processes, organizations can reduce costs, improve quality, and increase customer satisfaction.

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