Implementing TQM involves a number of best practices and lessons learned that can help organizations improve quality, reduce costs, and increase customer satisfaction. Some of these best practices and lessons learned include:
- Leadership commitment: TQM requires strong leadership commitment, including a commitment to continuous improvement, employee engagement, and a focus on customer satisfaction.
- Employee engagement: TQM involves engaging employees at all levels of the organization in the continuous improvement process. This includes providing training and development opportunities, and empowering employees to identify and solve problems.
- Data-driven decision making: TQM involves a data-driven approach to decision-making, using data and statistical methods to identify opportunities for improvement and track progress.
- Focus on customer satisfaction: TQM requires a focus on customer satisfaction, including identifying customer needs and expectations, and continuously improving processes to meet those needs.