Introduction to TQM
About Course
Total Quality Management (TQM) is a comprehensive approach to quality management that emphasizes continuous improvement and involves every employee in the organization. TQM is a customer-focused philosophy that strives to enhance the efficiency, effectiveness, and flexibility of an organization by reducing waste, optimizing processes, and eliminating defects or errors. TQM is not a one-time initiative, but rather an ongoing process that requires the commitment of all employees at all levels of the organization. Through TQM, organizations can achieve higher levels of customer satisfaction, increased profitability, and a competitive advantage in the marketplace. TQM principles and techniques can be applied across a variety of industries and sectors, making it a versatile and valuable approach to quality management.