The principles and concepts of TQM include continuous improvement, customer focus, employee involvement, data-driven decision making, and process optimization. Continuous improvement involves constantly seeking ways to improve processes, products, and services.
Customer focus requires a deep understanding of the needs and expectations of customers and delivering products and services that meet or exceed those needs. Employee involvement and empowerment are critical to the success of TQM, as they enable organizations to tap into the creativity and knowledge of their workforce.
Data-driven decision making involves collecting and analyzing data to identify trends, patterns, and areas for improvement. Process optimization focuses on streamlining processes and eliminating waste to improve efficiency and reduce costs.
Overall, TQM is a comprehensive approach to quality management that has been proven to be effective in improving organizational performance. By implementing TQM principles and techniques, organizations can achieve higher levels of customer satisfaction, increased profitability, and a competitive advantage in the marketplace.